Standard Shipping & Pudo:
Please allow 3–5 business days for us to process and ship your order. During holidays or product launches, this timeframe may be slightly longer.
A tracking number will be sent to you via email once your order has been shipped out.
Once your order has been picked up by the courier, Nails by Nicole cannot be held responsible for lost or stolen items. If there are any issues with shipping, please contact The Courier Guy directly with your tracking number.
Please double-check your shipping address at checkout! We can’t be responsible for orders that are undeliverable due to address errors. If your order hasn’t shipped yet and you need to correct the address, email us as soon as possible — we’ll do our best to help. Unfortunately, once the order has shipped, we’re unable to make changes.
We pack every order with care, but if your package arrives damaged, please contact us with your order number and clear photos of the item(s). We’ll assess the situation and determine if a replacement can be issued.
Uber Collections:
Very Important: Only book the Uber Driver to collect once you have received a confirmation from us that your order is ready.
- Book your Uber Driver to collect via the Uber App (at your own cost).
- Send us a notification with the tracking details (060 657 9017)
- The Uber Driver must ring the door bell.
- Make sure you book an Uber Courier (for packages) and NOT a normal Uber (for people)
- Make sure you send the Driver to the correct address for collection (15 Diaz Street, Kaapzicht, Panorama, 7500)
*We charge an additional handling fee for all Uber Packages.*
Collections:
You’ll receive a WhatsApp notification as soon as your order is ready for collection. Simply book a convenient collection time using our online booking system to pick up your order at your preferred date and time.